Terms and conditions

1. Scope

These terms govern household and commercial removals, packing, dismantling, storage and international movements carried out by Removal System in the United Kingdom and abroad. They become part of our agreement once a written quotation is accepted.

2. What this company is

Removal System is a removals company. It provides transport, packing, storage and associated services for household and commercial goods.

It does not provide marketing services, data-removal services, content or review removal, reputation management, or software of any kind. No part of this website should be read as offering any of those, whatever the domain name may suggest.

3. Information you must give us, and when

A quotation is prepared against the information you provide about the volume and the access at both properties. Where that information changes — goods added after the survey, a loft cleared, an access restriction discovered — you must tell us as soon as you know.

Where the work required on the day differs materially from what was described, the additional work is chargeable. Where we identified a problem in advance and told you, no charge arises for work not attempted.

4. Permits, permissions and third-party bookings

We will apply for parking suspensions and dispensations where a local authority requires them, provided the date is confirmed to us in time for that authority's own notice period. We cannot guarantee that a suspension is granted, or that a suspended bay is unoccupied on the day.

Bookings and permissions controlled by a building — goods lifts, loading windows, access approval from a freeholder or managing agent — are generally obtainable only by a resident or owner and remain your responsibility. We will tell you what is needed and work to whatever is allocated.

5. Surveys and quotations

Quotations follow a survey at the property, or a remote survey by video or photographs where the volume and access are plainly straightforward. A quotation given without either is provisional and is stated as such.

6. Booking and payment

A booking becomes firm once the written quotation is accepted and any deposit stated on it is paid. A deposit is returned in full on cancellation more than seven days ahead of the booked date; inside that window some or all may be retained against costs already committed.

The balance falls due as the written quotation states, and in any event within fourteen days of the invoice date unless agreed otherwise in writing.

7. Packing

Where we pack, materials and labour are as stated on the quotation. Packing is ordered and crewed against the depth agreed, and a change requested close to the date may not be deliverable in the form originally discussed; we will say so rather than substitute a lesser service under the same name.

Cartons packed by you are covered for loss or damage arising from our handling but not for damage attributable to the packing itself.

8. Goods we will not carry

Hazardous and prohibited items: fuel, gas cylinders, fireworks, solvents, open paint, corrosives, ammunition and similar. Nothing perishable and nothing living; plants travel at your own risk. Money, jewellery, deeds, passports and medication should stay with you.

9. Waste

We do not hold a waste carrier licence and do not undertake waste disposal. We will move goods to a purchaser, a charity, a storage facility or another address; anything requiring licensed disposal must be arranged separately.

10. Cover

Goods in transit and in store are covered to the level your written quotation and storage agreement state, subject to the exclusions written there. Items of unusual value must be declared before the move; the declaration cannot be made retrospectively.

11. Storage

Goods placed into storage are governed by a separate storage agreement with its own cover, charging periods and notice provisions. Goods are loaded, listed and recorded at the collection address and a copy of the list is provided to you.

Where storage charges go unpaid and written notice allowing not less than thirty days has been given, we may exercise a lien over the goods and ultimately sell them to recover the debt, accounting for any surplus.

12. Matters outside our control

Planning gives us no authority over traffic, weather, road closures, a lift failing, a building withdrawing permission, a suspension not being respected, a chain not completing, sailing schedules, port congestion or customs processing. Where any of that bears on your job we tell you at once and agree the best remaining option with you. Waiting time arising is chargeable as the written quotation states.

13. International movements

Customs clearance is handled by us or our appointed agent against the inventory taken before departure. You are responsible for obtaining the documents identified as yours on the relevant country page, for the accuracy of what you tell us, and for the timing of your own arrival where a relief depends on it.

Duties, taxes and charges imposed at the destination are payable by you unless the written quotation states otherwise. Where a shipment cannot clear because a document attached to you personally is not in place, storage and demurrage at the receiving end are payable by you.

14. Claims

Tell us as soon as you notice loss or damage, and in writing within seven days of delivery or of goods leaving store. Keep the item and its packaging so both can be examined. A late report may limit what the cover will meet.

15. Cancellation by us

Work that would be unsafe, unlawful or impossible for reasons beyond our control may be cancelled or postponed, with sums paid for work not carried out refunded.

16. Law

The law of England and Wales governs these terms, and its courts have jurisdiction over any dispute arising under them.

Anything unclear?

Ask before you book, on the contact page.